Frequently asked questions
Is this brand legit or a scam?
KRAZE' is a legitimate brand and every order placed on our website is processed and shipped directly to our customers.
We offer Cash on Delivery, easy size exchanges, and customer support on WhatsApp, so you’re never left guessing or stuck after placing an order.
Your trust matters to us, and we’re here to make sure you have a smooth and safe shopping experience.
How do I trust the quality is good?
We understand the concern — buying shoes online is a big decision. Quality is something KRAZE' will never compromise on.
We also have customer reviews from people who’ve already purchased and confirmed that the quality, comfort, and finishing meet their expectations.
We encourage you to check the reviews and real photos shared by our customers. They give the most honest picture of what you’ll receive.
What if the size doesn’t fit?
No worries at all. If the size doesn’t fit, we offer an easy size exchange.
Make a unboxing video of the parcel first.
Simply send the shoe back to us in its original condition (unused and undamaged). Once we receive it, we’ll send you the same shoe in the correct size.
Our goal is to make sure you’re comfortable and happy with your purchase.
For a smoother exchange, contact us on whatsapp.
Do you offer Cash On Delivery (COD)?
Yes, cash on delivery is available all over Pakistan.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Expected Delivery will be within 3-5 business days.